Refund and Returns Policy

We are proud to offer our customers flat rate shipping for all U.S. orders (excluding Alaska, Hawaii and Puerto Rico). Most orders are shipped via USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate prior to checkout.

Free Shipping for the US is only valid at amrlash.com on order purchases of $130+. No promo code necessary. Offer valid only on in-stock items, no rain checks. Offer not valid on previous purchases. Not valid for cash or credit. Offer subject to change at any time and without notice. Free shipping only applies to standard express shipping through the courier USPS. Free shipping excludes PR, HI, & AK.

AMR Lash has the right to cancel any orders due to unauthorized use of our website or violation of our Terms of Service.

Transit Time

Transit Time does not begin until your package leaves the shipping carrier’s facility and does not include weekends or holidays.

AMR Lash reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

Day 1: Order is placed.
Orders placed before 11:00am EDT on business days have a chance to be picked up by the carrier the same day. Please always take into consideration that on high traffic days, packages may not be processed until the next day. If the order is placed after 11:00am EDT, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.

Next Business Day: Package has its first transit scan and has started en route for its destination (“pick up scan” is not part of transit time).
Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

* We provide the above example to help you plan accordingly when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays. 

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).

International Shipping

Do you ship internationally?

We do ship internationally, you can calculate your shipping prior to check out. please use our contact form with any questions.  Please allow us 24hrs for international shipment quote. Your order will be processed upon shipping quote confirmation.

Duties, Taxes, Customs & Other Fees

International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

AMRLash.com is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

Refund of Returned Package

In the case that a package is refused and shipped back to AMR Lash, if the items are received in the same condition as sent to the receiver, we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to AMR Lash by the carrier will be deducted from the refund amount.

How will I know when my order ships?

Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.

Cancelling an Order

If you would like to cancel or change an order that you’ve just placed, please email us using out contact form as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

Return Policy

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to use the product correctly.

How to return / report a faulty item 

In the unfortunate event that you have experienced a fault with your product, we are eager to resolve this for you as quickly as possible, you must contact us within 3 days of receiving your package. We therefore ask that you submit your return request via our contact form. Please include your name, email address, order number. Once the products have been received by our warehouse, the replacement items will be shipped out.

Returns

If you would like to return/exchange items, you must do so within 7 days of your order being delivered.

To be eligible for a return, items must be unopened, unused and in the same condition that you received it. 

Returns will be processed within 3-14 Business Days. 

Shipping charges to exchange may be applied.

AMRLash.com will offer several solutions to remedy this either with a replacement, exchange, store credit, or up to a refund*

AMRLash.com has the discretion when receiving returns to allow them to continue to be processed if the items are not in the condition to be restocked. 

Any unauthorized returns will not be processed and will be shipped back out at the buyer’s expense, once the shipping invoice has been paid. If there are any unauthorized returns sent back and the return shipping fee isn’t paid within 3 business days, the products will be discarded and AMRLash.com will not be held responsible. 

Unauthorized Returns Due to the nature of cosmetic products we are unable to accept returns on the following cosmetic products but not limited to Lash Primers, Lash Adhesives, and Tapes.